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Grey Website Xant Load Try Again

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Solutions to mutual issues viewing PDFs from a website.

Symptoms

Common symptoms when you tin't view a PDF on the web:

  • A blank page in the web browser
  • A red X icon
  • A broken-link indicator, such every bit a cherry square, a bluish triangle, or a blue circle
  • Error: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a spider web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."

To solve some of the well-nigh common PDF-brandish issues, follow the instructions below in this society: Update Reader or Acrobat, fix bug with the PDF, check the browser settings, repair or reinstall Reader or Acrobat.

Update Reader or Acrobat

Adobe releases gratis security updates quarterly. Make sure you update your version of Reader or Acrobat to the latest release. The updates often include fixes to common problems. Download the latest gratis update.

  1. Choose Assistance > Cheque for Updates.

    Acrobat 9 and earlier: If a new update is available it installs automatically.

    Acrobat X and 11: Click Update and and so clickInstall.

    Acrobat DC: Keep to the next step.

  2. When the Updater dialog box appears, click Download.

  3. Afterwards download is complete, click the Acrobat install icon. In the Acrobat Updater window, click Install.

  4. After installation is complete, restart your computer and test the PDF again to run into if you tin view it.

PDF solutions

Refresh or reload the page

Often, simply refreshing the page in your browser allows the PDF to load fully.

Try to view a different PDF

Try viewing a unlike PDF. For case, run into if this sample form displays in your browser. If Acrobat or Reader can open the sample form, then the other PDF could be damaged or the spider web server could be having bug. If possible, contact the individual or company who manages the website.

Try to view a PDF on your difficult drive

Make up one's mind if your web browser can open a PDF from your local hard drive rather than from the spider web. For this examination, you need a PDF saved on your calculator.

  1. In your spider web browser, do one of the following:

    • Mac OS: Choose File > Open (or Open File).
    • Windows: Press Control+O.

  2. (Windows only) From the Files Of Type carte, cull All Files.

  3. Locate a PDF on your reckoner, select it, and so click Open.

    If the PDF opens, the website you were viewing could have a problem. Contact the private or company who manages the website.

Browser and browser-settings solutions

Utilise a different web browser

Certain conditions on your computer, such as security settings or browser cookies, can preclude you lot from viewing a PDF. Frequently, the fastest solution is to try to open up the page using a different browser. Endeavor any of the following browsers that y'all have not already tried:

 Google Chrome
 Mozilla Firefox
 Microsoft Net Explorer
 Apple Safari

For a list of compatible browsers for Reader and Acrobat, see Compatible spider web browsers.

Switch to Compatibility View (Net Explorer)

Some websites display amend in the Compatibility View of Cyberspace Explorer. The Compatibility View displays a page equally if it were in an earlier version of the browser.

For instructions on how to switch to this view, run intoSet site display problems with Compatibility View.

Restart your computer and try opening the PDF once more

Restart your computer, then open the web page again. Restarting clears the computer retentivity and retentivity cache. Just restarting your reckoner ofttimes resolves display problems.

Delete temporary Net files (Internet Explorer, Firefox, and Chrome)

Clear the browser enshroud (sometimes chosen temporary Internet files) to ensure that y'all're viewing a fresh version of the folio.

Be careful when selecting the options. Clear merely the browser cache. If yous articulate all temporary Cyberspace files, yous could delete the cookies that contain login information and preferences. Most browsers let you cull the type of content y'all desire to delete.

Firefox Articulate All History dialog box lets y'all delete only the browser cache.

Reset the Display PDF In Browser preference (Acrobat/Reader 10 or before)

Attempt resetting the display preference in your browser to clear up the viewing outcome.

  1. In Reader or Acrobat, right-click the certificate window, and choosePage Display Preferences.

  2. From the list at left, select Net.

  3. Deselect Display PDF in browser, and so click OK.

  4. Try to open up the PDF again from the website.

View PDF in 32-bit version of Internet Explorer or Safari (Windows Vista simply)

This procedure applies merely to Windows Vista users with Internet Explorer 9 or earlier.

Acrobat and Reader are 32-bit applications on Windows. If you try to open a PDF in a 64-bit version of Cyberspace Explorer, the PDF opens in stand-alone Acrobat or Reader, not in Internet Explorer.

But Reader x.1 or Acrobat 10.i and later support Internet Explorer ix.

To brand sure y'all're using a 32-bit version of Internet Explorer, follow these steps:

  1. In Cyberspace Explorer, choose Help > About Net Explorer. (In some versions of Internet Explorer, select the question mark in the upper-correct corner to select Most Internet Explorer.)

    If yous see "64-bit Edition" next to the version, then go on to step 2.

  2. To switch to the 32-bit Internet Explorer, starting time exit 64-bit Cyberspace Explorer. Then double-click the program icon for the 32-bit version:

    C:\Program Files (x86)\Cyberspace Explorer\iexplore.exe

Reader and Acrobat solutions

Repair Reader or Acrobat

Reader or Acrobat could exist damaged. Repairing the installation is a quick troubleshooting safeguard.

Repair from within Reader or Acrobat

Cull Aid > Repair Installation.

Repair using Command Console (Windows)

Y'all can also repair your Acrobat or Reader installation using the Windows Control Console.

  1. Click Start > Control Panel.

  2. Do one of the post-obit in Control Panel, depending on your version of Windows:

    • (Windows 8/7/Vista) Click Programs, and and then click Programs and Features.
    • (Windows XP) Double-click Add or Remove Programs.

  3. In the list of programs, select Adobe Reader or Adobe Acrobat.

  4. Click Change and follow the instructions to repair the application.

  5. When the process is complete, click Terminate.

Advanced solutions

If none of the solutions in the previous sections solve the issue with viewing PDFs, you can try the following advanced steps.

Enable the Adobe PDF browser add together-on (Net Explorer eight and later)

Make certain that the Adobe PDF browser add-on is enabled.

  1. Open Cyberspace Explorer and choose Tools > Manage Add-ons.

  2. Under Add-on Types, select Toolbars and Extensions.

  3. In the Show bill of fare, chooseAll add-ons.

  4. In the list of add-ons, select Adobe PDF Reader.

    If yous don't run across the Adobe PDF Reader addition, try the other options on the card. For example, on some systems, the addition appears when y'all select Run Without Permission.

  5. If the push button says Disable, then the add-on is already enabled. This button toggles between Enable and Disable, depending on the status of the selected add-on.

    Enable sets the Adobe PDF Reader add-on to open up PDFs in the browser.

    Disable turns off the add-on and then it does not open PDFs in the browser.

Enable the Adobe PDF browser addition (Firefox)

Make sure that the Adobe PDF browser add-on (nppdf32.dll) is enabled.

  1. In the Firefox accost bar, typenigh:plugins

  2. Scroll down to a section named Adobe Acrobat.

  3. Make sure that File reads "nppdf32.dll" and "Adobe Acrobat Plug-In for Netscape."
    If this entry is not available, install the latest version of Reader or Acrobat.

Run Acrobat or Reader in a new local ambassador business relationship

Create a user account that has the aforementioned permissions as the account you use when the problem occurs. Or create a local administrator account. If the problem doesn't recur when you log on to the new business relationship, and so the original user account could be damaged.

For data on setting up a user account, refer to the following resources or contact your network administrator:

Windows XP: To add a new user to the computer

Windows Vista/7/eight: Create a user business relationship

Mac OS X: Prepare users on your Mac

Optimize large PDF files

If the PDF file is 4 MB or larger, ask the provider to optimize the PDF file. For data about optimizing PDF files, encounter Optimizing PDFs.

Check the registry path for Acrobat or Reader (Windows)

Disclaimer:  The registry contains arrangement-related data that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide back up for bug that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For more information about the registry, run into the Windows documentation or contact Microsoft.

  1. Typeregedit and click OK.

  2. Browse to the cardinal HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

  3. Make certain that the (Default) value is set for the path where Acrobat or Reader is installed.

    • The default path for Reader is "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe".
    • The default path for Acrobat is "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe".

    If Acrobat or Reader isn't installed in the default path, make sure that the key's (Default) value points to the bodily location.

For a video demonstration of the procedure, see Check the right registry path.

If the higher up registry item doesn't exist on the organization, do the following:

  1. Typeregedit and click OK.

  2. Back up your current Registry file:

    • In the Registry Editor dialog box, cull File > Export.
    • Type a name for the file and cull the location.
    • For Export Range, cull All.
    • Click Relieve.

  3. Go to Edit > New > Fundamental and create the missing HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

  4. Go to Edit > New > Cord Value and proper noun this key (Default).

  5. Select (Default), then go to Edit > Alter. Type the default path (listed higher up) in the "Value data" for your product.

Repair the HKCR\AcroExch.Document registry key (Windows)

Information technology is possible that this central is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer.

Disclaimer:  The registry contains organisation-related information that is disquisitional to your computer and applications. Before modifying the registry, exist sure to make a backup re-create of information technology. Adobe doesn't provide support for bug that can arise from improperly modifying the registry. Adobe strongly recommends that you have feel editing arrangement files before you alter the registry. For more data nearly the registry, run across the Windows documentation or contact Microsoft.

  1. Cull Start > Run, blazonregedit in the Open text field of the Run dialog box, and then click OK.

  2. Support your current Registry file:

    • In the Registry Editor dialog box, choose File > Export.
    • Type a proper noun for the file and choose the location.
    • For Consign Range, choose All.
    • Click Salvage.

  3. Navigate to HKEY_CLASSES_ROOT\AcroExch.Document.

  4. Correct-click AcroExch.Document and choose Delete; make sure that y'all have the correct key, and click Yes on any prompts.

  5. Correct-click AcroExch.Certificate.vii and cull Delete; make sure that you accept the right fundamental, and click Yes on whatsoever prompts.

  6. Repair your Acrobat or Reader installation.

    This video demonstrates the steps.

Change the content-type header on the web server (Spider web administrators)

If you are a webmaster or have administrative rights to a website, configure the spider web server to send content-type headers of 'application/pdf' for PDF files. For instructions, see the documentation that came with the web server, or encounter this Microsoft support article.

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Source: https://helpx.adobe.com/sea/acrobat/kb/cant-view-pdf-web.html

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